Privacy Policy

1. Who we are

NegativeReviewsRemove ("we", "us", "our") is an independent service that assists individuals and businesses with unfair reviews and unwanted online content on platforms such as Google, Trustpilot, Reddit, YouTube, Instagram, TikTok and Facebook. Our website is negativereviewsremove.com. We are not affiliated with, endorsed by or operated by Google, Trustpilot, Reddit, YouTube, Instagram, TikTok, Facebook, Meta or any other platform

You can contact us about privacy at Contact@negativereviewsremove.com or by mail at 8801 Sepulveda Westway, Los Angeles, CA 90045.

2. Information we collect

Information you give us. When you submit our contact form, email us or message us on WhatsApp, we receive your name, email address, optional business name, the content link you submit, the concern type and the description you write. We also record the time you submitted the form, the page you submitted it from and your consent to this policy.

Information about your visit. Our web server may keep technical logs, such as IP address, browser type, pages requested and time of access. These logs are used for security, troubleshooting and preventing abuse. If we enable website analytics, we will use it to understand traffic in aggregate.

Information we do not want. We do not ask for, and you should not send, account passwords, recovery codes, government ID numbers, payment card numbers or health information through the form. If you send them by mistake, tell us and we will delete them.

3. How we use your information

To respond to your inquiry and assess your content concern.
To provide quotes and the services you request, and to take payment instructions where applicable.
To communicate with you about your order, including updates.
To keep our website secure, prevent spam and detect misuse.
To meet legal obligations and to establish or defend legal claims.

We do not use your inquiry for advertising and we do not sell your personal information.

Where privacy law requires a legal basis, we rely on your consent (the box you tick on our form), the need to respond to your request or perform a contract, our legitimate interest in running a secure business, and legal obligations.

We share information only as needed to run our service:

Service providers. Email, hosting, messaging (such as WhatsApp) and similar providers that process data on our behalf.
Platforms and moderators. When we submit a report for you, the report may contain the details needed to explain the issue, such as the links and your explanation. A platform may share the name and contact details of a complainant with the reported party in some legal processes, such as copyright notices. We will tell you before we submit anything that requires this.
Legal and safety. Where required by law, court order or to protect rights, safety and security.
Business transfers. If our business is sold or reorganized, information may be transferred, subject to this policy.

6. Cookies and similar technologies

Our website uses only the cookies and storage that are needed for it to work. We do not use advertising cookies. If we add analytics in future, we will update this policy. Third parties such as Google Fonts may receive your IP address when fonts are loaded.

7. Data retention

We keep inquiry information only for as long as it is needed to respond to you, provide services, keep business and tax records and comply with the law. When it is no longer needed, we delete it or anonymize it. You can ask us to delete your information earlier, subject to legal limits.

8. Security

We use reasonable technical and organizational measures to protect information, including access controls, secure connections (HTTPS) and limiting who can see inquiries. No system is completely secure, and we cannot guarantee absolute security. Email is not always encrypted, so avoid sending highly sensitive details.

9. Your rights

Depending on where you live, you may have the right to know what personal information we hold, to access it, to correct it, to delete it, to restrict or object to its use and to withdraw consent. To make a request, email us. We may need to verify your identity before we act. We will not discriminate against you for exercising your rights.

California residents. Under the California Consumer Privacy Act and related laws, California residents may request access to, correction of and deletion of personal information, and may ask what categories we collect and why. We do not sell or share personal information for cross-context behavioral advertising. To make a request, contact us at the email above.

10. Children

Our services are for adults. We do not knowingly collect information from children under 18. If you believe a child has sent us information, contact us and we will delete it.

11. Links to other sites

Our website and communications may link to other websites, including Google, Trustpilot, Reddit, YouTube, Instagram, TikTok and Facebook. We are not responsible for their privacy practices. Read their policies before you share information.

12. International visitors

We operate from the United States, and our services are directed to US clients. If you contact us from elsewhere, your information will be processed in the United States.

13. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed. Material changes will be posted on this page.

14. Contact

Questions about this policy or your information? Email Contact@negativereviewsremove.com.