Refund and Returns Policy

1. How our services are sold

We provide professional assistance. We do not sell physical products, so nothing needs to be shipped or returned. This policy covers cancellations and refunds of service fees.

Before you pay, we review your content and tell you honestly whether it may qualify for removal. We only take on cases we believe have a realistic path. If you have doubts or questions, contact us by email or WhatsApp before you place an order. We are happy to explain the process first.

2. We do not guarantee outcomes

The platform, community moderators or courts make the final decision on content. Our fees pay for review, preparation, reporting and follow-up work. For that reason, a refund does not depend on whether we promised a result, because we do not promise one. It depends on the situations described below.

3. When you are entitled to a refund

Before work begins. If you cancel before we start work on your order, you receive a full refund.
Unable to proceed. If, after you pay, we find that we cannot properly carry out the agreed work, for example because the content turns out not to meet the requirements we described in our quote, you receive a full refund of the fee for that item.
Agreed work not completed. If we do not complete the agreed filing and follow-up for an item, you receive a full refund of the fee for that item.
Unsuccessful removal. If we complete the agreed work for an item and the content is not removed, you may request a refund of the fee for that item, subject to section 4.

Refunds apply per item (per review, video, post, comment, account or scoped case). If your order covers several items, a refund applies only to those items that qualify.

4. When a refund is not available

The content was removed, hidden, or no longer available after our work, even if only in part.
The content was removed by you, the author or a third party before we started, or while we were working, because of your own action.
The information, evidence or ownership details you gave us were inaccurate, incomplete or misleading.
The content is later re-posted, copied or mirrored by someone else. A re-posting is a new case.
Search results, screenshots, archives or copies on other sites remain, unless they were part of the agreed scope.
You ask for work that we decline because it would be false, abusive or unlawful.
Your request is made after the time limit in section 5.

5. How to request a refund

Email Contact@negativereviewsremove.com with your name, the order details and the content link. You should send the request within 30 days after we tell you the outcome or that the work is complete. We will review your request and reply within 2 business days.

6. How refunds are paid

We refund to the method you used to pay, where possible. For bank transfers, wire transfers, money-transfer services or other methods, we arrange the refund with you directly. Please allow 5 to 10 business days after approval for the funds to appear. Your bank or provider may add its own processing time. Transfer fees charged by banks or providers may not be recoverable.

7. Partial refunds

Where only part of an order qualifies, we refund the amount for the qualifying items. Where we have already completed some of the agreed work and the rest cannot proceed, we may deduct a fair amount for the work done, which we will explain in writing.

8. Chargebacks and disputes

Please contact us first. We would rather fix a problem than have a dispute. We respond to refund requests quickly and fairly.

9. Changes to this policy

We may update this policy. The version in force when you placed your order applies to that order.